BrightStar STANDARDS OF PROFESSIONAL EXCELLENCE

Effective communication is at the heart of every great client experience.  At BrightStar, we work to ensure everyone involved in providing care has the information they need to deliver compassionate care and exceptional service.  If you feel you need better communication from the BrightStar office at any time, please call us immediately - 415-332-3300

• BrightStar will call you immediately whenever there is a change in a client schedule
• BrightStar will update client schedules in ABS upon confirmation with care team members
• Care Team Members will check their schedules daily in the ABS system or the igea IPOC
• Care Team Members arrive on time and always call the office if they anticipate late arrival
• Care Team Members always adhere to proper infection control protocol - We never expose our clients to infection.
• Care Team Members complete their charting BEFORE the end of their shift
• Chart notes are properly submitted via iPOC at the end of each shift
• Care Team Members will call BrightStar IMMEDIATELY whenever there is a change in condition
• Care Team Members will call BrightStar IMMEDIATELY if there is a fall or injury
• All Required Credentials are updated and delivered to BrightStar at least 24 hours prior to expiration - Professional License, CPR Certification, TB Test Results, Physical Exam Proof, Auto Insurance, Driver's License, Annual Skill & Knowledge Tests.
• Care Team members use Timeclock Plus V7 application for every shift or submit timesheets EVERY Monday by 10AM

“Quality is never an accident; It always is the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”                               William A. Foster

2016 National Patient Safety Goals